Privacy Policy

Al Bayt Gourmet Dining ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, use our services, or interact with us. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant UAE data privacy legislation.

Information We Collect

We may collect and process the following categories of personal data:

• Personal identification details such as name, date of birth, and contact information (including address and phone number)
• Reservation details and dining preferences
• Payment information necessary to process your transactions (collected securely through trusted payment gateways)
• Communication records resulting from your interactions with our support team or marketing communications if you opt in
• Online behavioral data such as browsing patterns, device information, and IP address for improving user experience and service delivery
• Special category data may be collected only when explicitly provided by you, such as dietary requirements and health-related information relevant to your dining experience

How We Use Your Information

Your personal data is used strictly for purposes related to the provision and enhancement of our services, including:

• Managing reservations, orders, and catering requests
• Communicating with you about your bookings, events, or inquiries
• Personalizing your experience and providing tailored offers or promotions
• Processing payments and fulfilling contractual obligations
• Complying with legal and regulatory requirements
• Improving our online platform and services through analytics and usage data

Legal Basis for Processing

Under GDPR, we process your personal data based on the following lawful grounds:

• Performance of a contract or steps taken at your request prior to entering into a contract
• Compliance with legal obligations
• Your consent where required, particularly for marketing communications
• Our legitimate interests, including improving our services and protecting the security of our platform

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist in operating our services, such as payment processors, IT service providers, and catering partners, strictly under contractual confidentiality and data protection obligations. Disclosure may also occur where required by law or in response to lawful requests by public authorities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, regulatory, tax, accounting, or reporting requirements. Once no longer needed, your data is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal data:

• Right to access and obtain a copy of your data
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your data, subject to legal and contractual restrictions
• Right to restrict or object to certain processing activities
• Right to data portability where applicable
• Right to withdraw consent at any time without affecting the lawfulness of previous processing
• Right to lodge a complaint with a relevant data protection authority if you believe your rights have been violated

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings. Detailed information about our cookie usage is available in our Cookie Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel on a need-to-know basis.

International Data Transfers

If your personal data is transferred outside the UAE or the European Economic Area, we ensure appropriate safeguards are in place to protect your information in compliance with data protection laws.

Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware of such data being collected, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us in writing at:

We are dedicated to ensuring your privacy and safeguarding your personal information while providing exceptional culinary and hospitality experiences.